Please use the form below to create a support ticket regarding your online order.

Where possible, provide your order number so we can quickly locate your order.

Please note our Customer Services desk opening hours of Monday to Friday (8:30 am to 4:30 pm GMT).

We are closed on weekends so support tickets will be responded to on the next working day.

Help With A Piercing or Store Experience

The best way to get help with your piercing is to contact the store you visited.

Contact the store to speak to a piercer if you need piercing advice.

Please use our Store Locator to find your store and all the contact information.

Here you will find everything you will need to contact a store or piercing studio including phone numbers and social media inboxes.

Helpful Links

• Order Tracking
• Returns Policy
• Store Locator & Contact Information
• Piercing Prices & Age Restrictions
• Piercing Aftercare