Blue Banana is committed to protecting your privacy when you use our online, telephone or other services. In this privacy statement we explain how and why we collect your information, what we do with it and how you can control our use of it. For more information, we also recommend reading our GDPR Commitments and Data Sharing Policy alongside this Privacy Policy. Blue Banana is a trading name of Blue Banana Retail Ltd..
YOUR ACCEPTANCE OF THESE PRIVACY STATEMENT TERMS
By using any of the website or our services, you unconditionally agree to be bound to this privacy policy.
WHAT DATA DO WE COLLECT AND HOW DO WE USE IT?
Information we stored from our customers is used primarily to allow for the successful delivery of purchased products. It can also be used to further improve the website experience for returning and loyal customers. We collect customer details such as name, address and email address when one of the following actions are taken:
- A customer inputs their information when placing an order online.
- A customer signs up for an account on our site (customer, affiliate or designer)
- A customer contacts our customers services, providing their contact information
- A customer completes a review of their piercing experience in one of our 13 physical stores
- identify you each time you visit our website;
- process orders or applications submitted by you;
- continually improve our services and website;
- customise your experience, for example, provide advertisements that we think are relevant to you and which support any specific requests for information you may make through keyword searches;
- carry out research on the demographics, interest and behaviour of all of our customers; and
- send you information we think you may find useful, including information about new Blue Banana products.
You may be asked for information about yourself, such as your name, e-mail address, postal address and telephone number.
HOW IS MY ORDER INFORMATION PROCESSED?
These are the following systems we utilise at Blue Banana to aid the successful processing and dispatch of purchased products.
- CBR: Our internal stock management system holds a copy of the customer billing / delivery address, customer email address and phone number. This allows us to print the postage label for the package to be sent.
- BB Order Picker: Our internal picking system stores ordered product(s) information, customer name, delivery address, email address and phone number. This acts as way of referencing that the correct products are being taken out of stock for the correct customer orders.
- BB Dispatch: This internal software allows us to monitor the successful dispatch of orders. It also stores ordered product(s) information, customer name, delivery address, email address and phone number.
HOW IS MY INFORMATION SECURED?
Blue Banana places great importance on the security of all information associated with our customers. We have security measures in place to attempt to protect against loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. With regard to our website, we use a secure server (SSL) to encrypt potentially sensitive information you input before you send it to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
WHERE IS THE INFORMATION STORED?
Information which you submit via our website or telephone services is stored on our UK secure server. This is necessary in order to process the information and send you any information you have requested. Information submitted by you may be transferred by us to our other offices. Blue Banana DO NOT store any card details on the website. All payment transactions made through the Blue Banana website are completed on, and stored by our external payment providers such as SagePay & PayPal.
FOR HOW LONG IS THE DATA STORED?
Blue Banana store customer information regarding accounts for one year. After this time has passed, any personally identifiable information is removed from the order details. Information on when/where the product was sold are kept for our own in-house statistics and reporting.
For any new accounts made on Blue Banana, the length of data retention is one month. So any details associated with accounts that do not place an order within one month will also be removed from our database and records.
WITH WHOM IS THE INFORMATION SHARED?
Blue Banana may disclose personal information if required to do so by law if it is necessary to protect and defend the rights, property or personal safety of Blue Banana, website visitors and customers. Our Website contains links to the sites of third parties. When you visit these sites, we suggest that you read their Privacy Policies. Blue Banana is not responsible for the privacy policies or content of such sites.
HOW TO REQUEST THE DELETION OF YOUR DATA
Should you wish to have your data removed from the Blue Banana database, please contact our customer services team via email at customerservices@bluebanana.com with your request. Our team will remove all personally identifiable information from our system that has been included via your account and previous orders placed. Historical data such as the number of orders placed and products included are kept for analytical training purposes, however, these will be kept anonymous.ADDITIONAL INFORMATION BEING COLLECTED
We may automatically collect non-personal information about you such as the type of internet browser you use, mobile device or the site from which you linked to our website. You cannot be identified from this information and it is only used to assist in providing an effective service in our website. We may from time to time supply the owners or operators of third party sites, from which it possible to link to our website, with information relating to the number of users linking to our website from the third party website. You cannot be identified from this information.
For example, when you visit our website, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our website and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identify information.
This information is collected by software such as Google Analytics. You may choose to opt out of Google Analytics Advertising features, preventing your data being used by Google Analytics, by installing the following Browser Add-On, compatible with Internet Explorer, Chrome, Firefox, Safari and Opera.
GUIDELINES FOR SOCIAL MEDIA & PRODUCT REVIEWS
Please read and understand the below before posting a product review or any other user generated content on our Website or social media sites.
Ownership of Submissions:
Other than personal data (which is subject to our Privacy and Cookie Policy) all comments, gift messages, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Blue Banana on or through the website or otherwise disclosed, submitted or offered by you (collectively, "Submissions") shall become and remain the property of Blue Banana once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.
Social networking sites:
These terms also govern any Submissions you make on any Blue Banana related third party website or page such as our Facebook page, Twitter, Pinterest, YouTube or social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Blue Banana or its employees and Blue Banana is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites' Terms of Use, as applicable.
Intellectual Property Rights:
A disclosure, submission or offer of any Submissions and your agreement to these terms and conditions shall constitute an assignment to Blue Banana of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any Blue Banana related third party website or page, you must comply with the content standards set out below and these terms. Any third-party advertising on Blue Banana pages of third party social networking sites are not the responsibility of, or endorsed by Blue Banana. All rights, including copyright on Blue Banana pages are owned by or licensed to Blue Banana. Any use of any Blue Banana social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Blue Banana. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trademarks or intellectual property of others.
Confidentiality:
Any material you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Blue Banana related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with the content standards set out below.
Rules for Submissions:
You must be 18 years of age or older and registered to post a submission. Suppliers or manufacturers are not eligible to post a submission.
Please be polite and only write in English (or the applicable language for the Blue Banana Website on which you are posting a submission). If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response.
Submissions should not include:
- Profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
- Comments about other reviewers or bloggers
- Remarks that repeat criminal accusations, false, defamatory or misleading statements
- Material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
- Spam or advertising
- Third party brand names or trade marks
- HTML code, computer script or website URLs
- Availability, price or alternative ordering or delivery information
- Information about Blue Banana suppliers or manufacturers
Blue Banana, in its absolute discretion, reserves the right to not publish the Submission or remove it, take any appropriate action if deemed necessary or remove reviews which relate to seasonal products which are no longer in season.
Please let us know if you see any Submissions which do not comply with our rules.
Accuracy of content:
To the extent permitted by applicable law, Blue Banana disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.
The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Blue Banana or any of its group companies.
Damage to your computer or other device:
Blue Banana uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Blue Banana shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.
Links to other websites:
We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Blue Banana cannot accept any liability in respect of the use of these websites.
Exclusions of liability:
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.
Password/account security:
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Blue Banana shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
Other legal notices:
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms govern your use of this Website.
Third party rights:
Only you and Blue Banana shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Entire Agreement:
These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
Law, jurisdiction and language:
Any matter that arise out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to these Website Terms:
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
INFORMATION ABOUT PRODUCTS AND SERVICES
It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time Blue Banana may send you details of our products and services which we think may be of interest to you. If at any time you do not wish to receive these details, please email us at customerservices@bluebanana.com
Please email any questions, concerns or comments you have about our privacy policy to customerservices@bluebanana.com or write to us at:
FAO Privacy Policy
Blue Banana Retail Ltd
Prince Albert House
Liskeard Business Park
Liskeard
Cornwall
PL14 3US
Tel: 01579341907
Data Deletion Request:
If you wish for any of your customer record information to be deleted please reach out to our Customer Services team. Please express any specific data that you would like removed and a member of our team will be in touch within 72 hours with a resolution.